The Influence of National Digital Identities and National Profiling Systems on Accelerating the Processes of Digital Transformation: A Mixed Study Report

The United Arab Emirates (UAE) is a frontrunner in digitalising government services, demonstrating the successful implementation of National Digital Identity (NDI) systems. Unlike many developing nations with varying levels of success with electronic ID systems due to legal, sociocultural, and ethical concerns, the UAE has seamlessly integrated digital identities into various sectors, including security, transportation, and more, through initiatives like UAE Pass. This study draws on the UAE’s functional digital ID systems, such as those utilised in the Dubai Smart City project, to highlight the potential efficiencies and productivity gains in public services while addressing the associated risks of cybersecurity and privacy. This paper provides a comprehensive understanding of the UAE’s NDI and its impact on the nation’s digital transformation agenda, offering a thorough analysis of the effectiveness and challenges of NDIs, explicitly focusing on the UAE’s approach.