TY - GEN
T1 - SLA Automated Negotiation Manager for Computing Services
AU - Kaminski, Halina
AU - Perry, Mark
PY - 2006
Y1 - 2006
N2 - Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, service level agreements (SLAs) are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of both sides of the agreement as closely as possible. This paper focuses on at the steps and activities that the service provider can take to facilitate agreement. It proposes an automated way for creating SLA's from a set of service level objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. To automate the preparation of effective SLAs each company should set SLOs that support business needs
AB - Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, service level agreements (SLAs) are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of both sides of the agreement as closely as possible. This paper focuses on at the steps and activities that the service provider can take to facilitate agreement. It proposes an automated way for creating SLA's from a set of service level objectives (SLOs). The SLA should achieve business goals, including the maximization of customer satisfaction. To automate the preparation of effective SLAs each company should set SLOs that support business needs
UR - https://www.scopus.com/pages/publications/33845878227
U2 - 10.1109/CEC-EEE.2006.82
DO - 10.1109/CEC-EEE.2006.82
M3 - Conference contribution
SN - 9780769525112
T3 - IEEE International Conference on e-Commerce Technology (CEC)
SP - 1
EP - 4
BT - The 8th IEEE International Conference on E-Commerce Technology and The 3rd IEEE International Conference on Enterprise Computing, E-Commerce, and E-Services (CEC/EEE'06)
PB - Institute of Electrical and Electronics Engineers (IEEE)
CY - Los Alamitos, United States of America
T2 - CEC/EEE 2006: 8th IEEE International Conference on E-Commerce Technology and 3rd IEEE International Conference on Enterprise Computing, E-Commerce, and E-Services
Y2 - 26 June 2006 through 29 June 2006
ER -