Abstract
This case study examines the Web Electronic Service framework for a University in Australia. The department is in the process of developing and implementing a Web-based e-service system. The user experience to use e-services requires insight into the attributes that shape the experience variable. The descriptive data about the attributes that form the experience variable is provided in this study.
| Original language | English |
|---|---|
| Title of host publication | Business Strategies and Approaches for Effective Engineering Management |
| Editors | Saqib Saeed, Mohammad Ayoub Khan, Rizwan Ahmad |
| Place of Publication | Hershey, United States of America |
| Publisher | IGI Global |
| Pages | 302-309 |
| Edition | 1 |
| ISBN (Print) | 9781466636583 |
| Publication status | Published - 2013 |
Keywords
- Information Systems Management
- Information Systems Organisation
- Information Systems Theory
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