TY - GEN
T1 - Employing Intelligent Agents to Automate SLA Creation
AU - Kaminski, Halina
AU - Perry, Mark
PY - 2007
Y1 - 2007
N2 - Service Level Agreements (SLAs) are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. Naturally, SLAs should reflect the business needs of both customer and supplier. SLAs are usually formed through either the adoption of a boilerplate agreement from the provider, or through a mediation/negotiation process between the parties. With the increasing adoption of software supply being implemented as a network service, such schemes are rigid or slow and costly, This paper proposes a system that the parties can use to facilitate both fast and flexible agreements. It proposes automation of SLA creation from a set of Service Level Objectives (SLOs), making use of software agents and adopting a social order function by incorporating it into the decision process.
AB - Service Level Agreements (SLAs) are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. Naturally, SLAs should reflect the business needs of both customer and supplier. SLAs are usually formed through either the adoption of a boilerplate agreement from the provider, or through a mediation/negotiation process between the parties. With the increasing adoption of software supply being implemented as a network service, such schemes are rigid or slow and costly, This paper proposes a system that the parties can use to facilitate both fast and flexible agreements. It proposes automation of SLA creation from a set of Service Level Objectives (SLOs), making use of software agents and adopting a social order function by incorporating it into the decision process.
UR - http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.92.6690&rep=rep1&type=pdf
UR - http://www.icws.org/ECOWS/2006/fileadmin/documents/ECOWS_Program.pdf
U2 - 10.1007/978-3-7643-8448-7_4
DO - 10.1007/978-3-7643-8448-7_4
M3 - Conference contribution
SN - 9783764384470
SN - 3764384476
SN - 9783764384487
SN - 3764384484
SN - 9783764388645
SN - 3764388641
SN - 9783034601047
SN - 3034601042
T3 - Whitestein Series in Software Agent Technologies and Autonomic Computing
SP - 33
EP - 46
BT - Emerging Web Services Technology
A2 - Pautasso, Cesare
A2 - Bussler, Christoph
PB - Birkhauser Basel
CY - Basel, Switzerland
T2 - WEWST 2006: Workshop on Emerging Web Services Technology within ECOWS 2006: 4th IEEE European Conference on Web Services
Y2 - 6 January 2008 through 9 January 2008
ER -