TY - CHAP
T1 - Digitalisation of Social Services
T2 - Innovation for COVID-19 Pandemic
AU - Sandhu, Kamaljeet
PY - 2021/5/28
Y1 - 2021/5/28
N2 - Digitalisation of social services by government agencies has been one of the core themes for innovation in recent times as well as during the COVID-19 pandemic. Governments and different agencies involved in the development and delivery of social services are increasingly moving to the digital platform to innovate and reach vast numbers of people spread across vast geographic regions, which have resulted in cost savings and better social services management, and better use of agencies resources. However, it's not clear how the customers perceive digital social services, the level of skills required, and the level of engagement needed for interacting with digital social services, and many other issues that are studied in this chapter. Innovation is a key primary driver to develop digital social services and understanding the process requires a deeper understanding of technical (e.g., digital technologies) and non-technical (e.g., people) issues that have been presented in this study.
AB - Digitalisation of social services by government agencies has been one of the core themes for innovation in recent times as well as during the COVID-19 pandemic. Governments and different agencies involved in the development and delivery of social services are increasingly moving to the digital platform to innovate and reach vast numbers of people spread across vast geographic regions, which have resulted in cost savings and better social services management, and better use of agencies resources. However, it's not clear how the customers perceive digital social services, the level of skills required, and the level of engagement needed for interacting with digital social services, and many other issues that are studied in this chapter. Innovation is a key primary driver to develop digital social services and understanding the process requires a deeper understanding of technical (e.g., digital technologies) and non-technical (e.g., people) issues that have been presented in this study.
UR - https://www.scopus.com/pages/publications/85128103561
U2 - 10.4018/978-1-7998-7772-1.ch014
DO - 10.4018/978-1-7998-7772-1.ch014
M3 - Chapter
SN - 9781799877721
SN - 9781799877738
SN - 9781799877745
T3 - Advances in Public Policy and Administration
SP - 252
EP - 266
BT - Handbook of Research on Policies, Protocols, and Practices for Social Work in the Digital World
A2 - Özsungur, Fahri
PB - IGI Global
CY - Hershey, United States of America
ER -