Digital Organisation: A Value Centric Model for Digital Transformation

The business environment is rapidly changing and technology is shaping the way organisations operate. Digital technologies enable new ways of doing work, producing and offering goods and services. However, businesses face major challenges during the process of digital transformation, whether it be changes in legacy system, process improvement or offering new services/products. Is technology, or perhaps leadership, strategy or culture the starting point? In this study, through an extensive literature review, industry and expert panel consultations, we developed a Digital Business Maturity Model that is likely to help businesses to embrace technological change. The model consists of three attributes, six digital capability indicators and seven digital impact indicators.