Cybercrime: Understanding and addressing the concerns of stakeholders

Cybercrime and cybercriminal activities continue to impact communities as the steady growth of electronic information systems enables more online business. The collective views of sixty-six computer users and organizations, that have an exposure to cybercrime, were analyzed using concept analysis and mapping techniques in order to identify the major issues and areas of concern, and provide useful advice. The findings of the study show that a range of computing stakeholders have genuine concerns about the frequency of information security breaches and malware incursions (including the emergence of dangerous security and detection avoiding malware), the need for e-security awareness and education, the roles played by law and law enforcement, and the installation of current security software and systems. While not necessarily criminal in nature, some stakeholders also expressed deep concerns over the use of computers for cyberbullying, particularly where younger and school aged users are involved. The government's future directions and recommendations for the technical and administrative management of cybercriminal activity were generally observed to be consistent with stakeholder concerns, with some users also taking practical steps to reduce cybercrime risks.