Abstract
Research into human interaction with computers requires a clear understanding about "user learning experience" on websites that shape user perceptions about virtual work. This chapter investigates issues that impact users' learning based on experience in using the e-services system. This research aims to address some of the important characteristics of user learning experience and how it can positively/negatively impact user attitudes towards e-service tasks in virtual work. The adoption, use, and then continued use of an e-services system in terms of e-services system characteristics based on service-user interaction will be studied.
| Original language | English |
|---|---|
| Title of host publication | Virtual Work and Human Interaction Research |
| Editors | Shawn D Long |
| Place of Publication | United States of America |
| Publisher | Information Science Reference |
| Pages | 115-126 |
| Edition | 1 |
| ISBN (Print) | 9781466609648, 9781466609631, 146660963X |
| Publication status | Published - 2012 |
Keywords
- Business Information Management (incl Records, Knowledge and Information Management, and Intelligence)
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