Abstract
This case study is based in a Department of a university implementing an e-Services system project. Earlier discussion of the background/context of the case study is to provide a general overview of the Department and its business. Analysis of the data provides an insight into Management perceptions about their expectations for the system were. Insights on the e-Services project and the factors influencing the implementation are also described. The purpose of analysing the Management's perspectives about staff use of e-Services is to understand what factors affected the project development.
| Original language | English |
|---|---|
| Pages (from-to) | 151-167 |
| Journal | World Journal of Social Sciences |
| Volume | 2 |
| Issue number | 3 |
| Publication status | Published - 2012 |
Keywords
- Business Information Management (incl Records, Knowledge and Information Management, and Intelligence)
- Innovation and Technology Management
- Business Information Systems
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