Abstract
This paper reports a case study of user activities in electronic services systems development. The findings of this study explain the acceptance of an e-services system that is being implemented for processing student's admission applications on a university website. The user's interface with the systems development provides useful information on the characteristics of e-services. The ease of use construct in doing the task is an important feature of e-services. The other attributes are user control characteristics of an e-services system.
| Original language | English |
|---|---|
| Title of host publication | Advances in Computer and Information Sciences and Engineering |
| Editors | Tarek Sobh |
| Place of Publication | New York, United States of America |
| Publisher | Springer |
| Pages | 236-241 |
| Edition | 1 |
| ISBN (Print) | 9781402087417, 9781402087400, 1402087403 |
| DOIs | |
| Publication status | Published - 2008 |
Keywords
- Interorganisational Information Systems and Web Services
- Conceptual Modelling
- Information Systems Theory
- Computer-Human Interaction
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